Terms & Conditions

1. Who we are

These Terms are between you and Jeani Health LLC, a North Carolina limited liability company, 1702 Woodburn Rd, Durham, NC 27705 ("Jeani," "we," "us"). They govern your use of the Jeani mobile app, firmware, websites, dashboards, APIs, and related services (the "Service").

2. Eligibility & account

You must be 16+ to use the Service. You are responsible for your account credentials and for the accuracy of information you provide. If you access the Service through a school, team, club, or employer ("Organization"), additional Organization terms may apply.

3. Wellness only, no medical advice; not for emergencies

Jeani provides wellness and performance insights. Jeani does not provide medical advice, diagnosis, or treatment and is not a medical device unless we expressly say otherwise following regulatory clearance. Always consult a qualified clinician for medical questions. Do not use Jeani for emergencies; call your local emergency number.

4. Confidentiality & security (mutual obligations)

Your confidential information.

We treat your personal data and Movement Data, team associations, and other non-public information generated via the Service as Confidential Information and will protect it using at least a reasonable standard of care, including encryption in transit, access controls, logging/monitoring, and least-privilege access. We limit access to personnel and service providers under written confidentiality obligations and need-to-know principles. We do not sell your personal data.

Our confidential information.

You agree to keep Jeani non-public materials (e.g., pre-release features, diagnostics tools, security documentation) confidential and not disclose them except as permitted by these Terms.

Incident response.

If we become aware of a security incident that materially affects your personal data, we will notify you without undue delay (target within 72 hours) with available details and mitigation steps, subject to legal restrictions.

5. Data practices (short form)

Data categories, uses, sharing, retention, and your rights are described in the Privacy Policy, which is incorporated by reference. By using the Service, you explicitly consent to the processing of Movement Data and any health-related information you provide for the purposes described.

6. Organization/Team spaces

When you join an Organization space, designated admins/coaches may view data only within the scope shown to you during the join flow (e.g., weekly movement scores, symptom check-ins, trends). You can leave any time; data shared while a member may remain with that Organization per its policies.

7. Acceptable use

You agree not to: (a) misuse or interfere with the Service; (b) reverse engineer, copy, or resell except as allowed; (c) upload unlawful or infringing content; (d) attempt to access others' data; or (e) use the Service to profile or discriminate against others.

8. Intellectual property & license

The Service is owned by Jeani and its licensors. Subject to these Terms, we grant you a limited, revocable, non-transferable license to use the Service for personal wellness purposes (or as permitted by your Organization agreement). You retain ownership of your content; you grant Jeani a worldwide, royalty-free license to host, process, and display it solely to operate and improve the Service.

9. Feedback

If you provide feedback, you grant Jeani a perpetual, irrevocable license to use it without obligation to you.

10. Beta features

You may receive early/beta features. They are provided "as is" and may be modified or discontinued. We may collect diagnostics and feedback to improve them.

11. Subscriptions, trials, and refunds

If you purchase a paid plan: (a) plans auto-renew until canceled in Settings; (b) trials convert to paid unless canceled before trial end; (c) applicable taxes may apply; (d) refunds follow applicable law and our posted policy.

12. Third-party services & hardware

Jeani may integrate with third-party apps/devices. Jeani is not responsible for third-party terms, privacy practices, or malfunctions. Review their policies before connecting.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." JEANI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF ANY INSIGHTS OR METRICS. JEANI DOES NOT PROVIDE MEDICAL ADVICE AND THE SERVICE IS NOT A SUBSTITUTE FOR A MEDICAL PROFESSIONAL OR EMERGENCY SERVICES.

14. Assumption of risk & release of liability for injury

You understand that physical activity involves inherent risks. You voluntarily assume all risks arising from your activities and your use of the Service, including decisions you make based on app insights.

To the fullest extent permitted by law, you release Jeani Health LLC and its affiliates, officers, employees, and agents from any and all claims and liabilities for personal injury or harm arising out of or related to your use of the Service, including training decisions, technique changes, or activity choices, whether based in contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow certain releases; if so, this clause applies to the maximum extent allowed.

15. Indemnification

You agree to defend, indemnify, and hold harmless Jeani and its affiliates from claims, damages, and costs arising out of your misuse of the Service, your content, or your breach of these Terms or applicable law.

16. Governing law & dispute resolution

These Terms are governed by the laws of the State of North Carolina, excluding conflict-of-law rules.

17. Changes to the Service and Terms

We may update the Service and these Terms. Material changes will be notified in-app or by email. Continued use after the effective date constitutes acceptance.

18. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, or legal reasons. Upon termination, your license ends; Sections intended to survive (e.g., confidentiality, IP, disclaimers, releases, and indemnities) survive.

19. Contact

Jeani Health LLC
1702 Woodburn Rd, Durham, NC 27705
ewan@jeanihealth.com