Privacy Policy

1. Who we are & scope

This Privacy Policy describes how Jeani Inc., a Delaware corporation, 1702 Woodburn Rd, Durham, NC 27705 ("Jeani," "we," "us"), processes personal data when you use our mobile app, firmware, websites, dashboards, APIs, and related services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this Policy.

2. Age

The Service is intended for individuals 16 years of age and older. We do not intentionally collect personal data from persons under 16. If you are under 16, do not use the Service.

3. Data we collect

• Account & contact data: name, email, profile details, settings.
• Transaction data: subscription and billing information (processed by third-party payment providers).
• Communications: messages, support tickets, feedback, and AI chatbot interactions.
• Device & usage data: device identifiers, OS/app version, events, diagnostics, crash logs, browser type.
• Movement & activity data ("Movement Data"): IMU/sensor signals, derived metrics, sleep data, training context, symptoms you log.
• Context & relationships: Organizations/teams you join, your role, coaches/admins associated.
• Support & feedback: help tickets, surveys, beta feedback, in-app messages.
• Cookies & tracking: limited cookies and SDKs for authentication, analytics, and performance. We do not currently respond to Do Not Track (DNT) signals.

4. How we collect data

• Directly from you (account sign-up, logs, settings, entries).
• Automatically from your device (events, performance, sensors with permissions).
• From Organization administrators, when you join a team space (only within the scope shown to you).

5. How we use data

• Provide, operate, and secure the Service (accounts, syncing, insights, support).
• Personalize your experience and generate wellness/performance insights not constituting medical advice.
• Improve safety, reliability, and performance (analytics, testing, troubleshooting).
• Develop new features, models, and algorithms (including de-identified/aggregated statistics).
• Communicate transactional updates; send marketing only if you opt in.
• Comply with legal obligations, prevent fraud, and enforce terms.

6. Legal bases & consent

Where required, we rely on the following legal bases to process your data:

• Consent: for Sensitive Data including Movement Data and any health-related information you provide.
• Contract performance: to deliver the Service you signed up for.
• Legitimate interests: for security, fraud prevention, and Service improvement.
• Legal compliance: where required by applicable law.

Jeani is generally not a HIPAA "covered entity." We do not sign BAAs unless separately agreed in writing with an Organization.

7. Confidentiality & security

• We treat your personal data and Movement Data as Confidential Information.
• We use encryption in transit, role-based access controls (RBAC), logging/monitoring, least-privilege access, workforce training, and periodic security reviews.
• We restrict access to personnel and service providers under written confidentiality obligations and need-to-know principles.

Incident response.

If a security incident materially affects your personal data, we will notify you without undue delay (target within 72 hours of discovery) with available details and mitigation steps, subject to law-enforcement needs.

8. Sharing your data

We share personal data only in these circumstances:

• At your direction (e.g., joining an Organization). We display exact fields and recipients before you accept.
• With service providers (cloud, analytics, support) under binding confidentiality and data-protection terms.
• For legal reasons (compelled by law or to protect rights, safety, security).
• In business transfers (e.g., merger, acquisition, financing) with continuous protections and required notices.

We do not sell your personal data.

9. Organization/Team spaces

When you join an Organization, designated admins/coaches may view data only within the scope shown to you during the join flow (e.g., weekly movement scores, symptom check-ins, trends). You can leave at any time; data shared while a member may remain available to that Organization per its policies.

10. International transfers

We are based in the United States and may process your data in the US and other countries. We use appropriate legal transfer mechanisms where required by applicable law.

11. Retention

We retain personal data as long as necessary to provide the Service and for legitimate business purposes (security, compliance), then delete or de-identify it. You may request deletion at any time, subject to legal holds and exemptions.

12. Your choices & rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.
• Export or port your data to another service.
• Object to or restrict certain processing.
• Withdraw consent at any time (without affecting prior lawful processing).

Use in-app tools or contact us at privacy@jeanihealth.com to exercise these rights. You may also manage Organization connections, research invitations, and marketing preferences in Settings.

13. Cookies / SDKs / analytics

We may use app SDKs and limited cookies on web properties for authentication, analytics, and performance. We do not currently recognize Do Not Track (DNT) signals. Manage permissions in your OS/app settings. Third-party tools are used under confidentiality and are not permitted to use your data for their own advertising.

14. Third parties & links

Third-party services you connect are governed by their own terms and privacy policies. Review them before connecting. Jeani is not responsible for third-party data practices.

15. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified in-app or by email. Continued use of the Service after the effective date constitutes acceptance of the updated Policy.

16. Contact

Jeani Inc.
1702 Woodburn Rd, Durham, NC 27705
privacy@jeanihealth.com
857-204-7608